Frequently Asked Questions

Can I pickup from your Hudsonville, MI location? YES! We are closed locally for shopping, but 'Pickup in Store' is an option in the checkout for local riders. Please give us a couple days in case we have to bring any of your order into this location. We will contact you and setup a time for you to pick up your order.

Do you ship on the weekends?  No, we ship Monday through Friday. We also do not ship on US Government Holidays.

If I choose Expedited shipping does it ship the same day? If expedited shipping service is purchased this does not affect the order processing time. Always check with us first if you are in a time crunch so we can see what options are available to you. Please do not assume anything.

When can I expect a response to my email / voicemail? We respond to all inquiries in the order they were received Monday-Friday 9:00 am to 5:00 pm. We try to reply to emails and voicemails multiple times thru the business day, but in the event of high volume it may take us up to 24 business hours to respond to you.

How do I get a tracking number for my order? We will automatically send you an email with tracking information when your order ships out. You may also access this in your account under orders: MY ACCOUNT

What if I have a special request / need for my order? Please contact us prior to placing your order so we can see how we can help.

I am an international customer, does my order total include duties / taxes etc...?  No, we only collect for the order and cost of shipping your order to you. Your country / local postal office may collect those import duties / taxes from you. We have no way of knowing if they will collect them or what they will be. Please check that out prior to placing an order.

I need to return or exchange something, how do I do that? Please see our Return and exchange page for more information / contact us for your RA# and instructions.

Explanation of Order Status:
-Awaiting Fulfillment: The invoice is in the process of us pulling / preparing your order.
-Awaiting Shipment: The invoice is awaiting us to ship it. This is typically 1-5 business days. Please see also: SHIPPING INFORMATION
-Partially Shipped: Multiple item orders will sometimes have items in different warehouses. This status means that only some of your order has shipped so far. Hang in there! The rest will be on the way soon.
-Shipped: The Invoice has completely shipped! Whoot-Whoot! You will have already or will shortly have tracking information.
-Awaiting Pickup: For local riders, we offer the option for pickup. Please setup a time with us for you to pick up your order.

For more help please send us an email or give us a call.