Have an issue with your order, doesn’t fit, don’t like the color, need to do an exchange etc..?
No problem, we are here to help!
We offer exchanges and returns with no restock fees (website orders only, within 30 days of order delivery, buyer pays shipping costs for the return or exchange, must meet condition requirements listed below).
If you are doing a return, the amount it cost to ship the item to you will be deducted from your refund (as long as it meets the return conditions listed below). Expedited and /or international shipping fees are non refundable.
How it works:
Step 1: Contact us (by email or phone) with your order / invoice number and explain the issue so we can create RA # (return authorization number) for you with instructions on what to do next. If you would like to do an exchange please have the information ready for the item(s) you would like to exchange for so we may include that into the RA # creation for you.
Step 2: Follow the instructions in your RA # email and send back the item(s) to the address in that email (make sure you read and follow the condition requirements below for the items you are sending back, this is very important as we will refuse your shipment if not followed).
Step 3: Once the item(s) are received at our location we will inspect and process them. You will either receive your credit (if return) back to your original form of payment or we will process the exchange per your request.
For refunds please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is refunded to you for it to be posted to your account.
If you are doing an exchange, you will receive a check out email from us (watch for this in your inbox / spam / junk folder). This will include any amount due for the price difference of new items, return postage etc... Once that is paid we will complete the exchange and send out your new order with a tracking information email.
What you need to know:
Returned products must be in NEW condition! Unused, not worn or installed and include the original box, bag(s), packaging, manuals, accessories and all tags included with the original shipment to you. Try on your items indoors and do not remove any tags when doing so.
Any electronic item which has been removed from the manufacturer packaging, has been installed or has had the manufacturer seal broken is not returnable.
All returns / exchanges must have a copy of your original invoice included with your RA # noted on it, along with your current contact information (email, phone number etc...).
Defective Item(s) or Warranty issue? Each manufacturer has a policy and procedure in place to remedy these issues that must be followed. All issues are subject to the individual manufacturer's policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence. When you contact us about the issue we will provide instructions on how to proceed per the manufacturer’s policy. We do not provide any direct warranty on any item sold.
Did your order get damaged during shipping? Please let us know ASAP. Save the shipping packaging / box, bag etc... We will need you to email us several pictures of the damaged packaging and of the contents inside. We will work with you to get a replacement.
Any merchandise which has been worn (more than tried on indoors and / or the tags are removed) is considered used and cannot be returned. Any item that shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc.) or otherwise is in a condition other than it was received cannot be returned or exchanged.
You are responsible for all shipping costs associated with the return / exchange. All shipments to us must be prepaid by you. Packages that are shipped COD to us will be rejected. For international customers: shipments should be marked as a "Merchandise Return" with a shipping carrier that does not charge brokerage fees. Customer is responsible for any applicable brokerage or customs charges.
Please contact us right away with any questions or concerns with your order.